Comcast (CMCSA) The Worst Financial Mistake I’ve Made In Quite Some Time

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First off I want to make sure that everyone is aware that the man on the recording above is not me! However, I’ve had plenty of fun times with Comcast in the past. As a matter of fact, I am going through one right now…a call which I have been on for 58 minutes and 12 seconds so far. With that said, let’s get to the post…

Normally, I don’t speak from personal consumer experiences with the company. I generally speak about what I see from a technical and fundamental standpoint; looking from the outside in. However, I have written about Comcast as a stock in the past. Through extensive research, I’ve found that Comcast is the worst company in the world when it comes to customer service. Apparently I’m not the only one having this problem.

Why Comcast Stock Isn’t Worth Your Money

Comcast is a consumer services company. Consumer service companies heavily rely on their customer service departments. Where was I…there was another incompetent employee talking to me…now transferring me to the fourth manager of the day. I think you see where I’m going with this.

To give you some back story, I’ve been with Comcast for over a year. However, when I call their customer service department, I am on the line for an hour at least. In the year I’ve been with the company, I have paid $103 per month for services that include internet service at a download speed of 105mpbs. My speed has ranged from 16mpbs to 20mpbs…not even 20% of what I’ve been paying for. That means that over the past year, I have wasted $80 per month or $960 total…that’s a big chunk!

Well, I won’t be wasting my money anymore; and when it comes to investing, I definitely won’t be doing that either. If a consumer services company can’t grasp the basic skill of customer service, there’s really no long term hope for gains!

Have You Experienced The Wrath Of Comcast

If Comcast has screwed you; as they do with most of their customers, please let us know your story in the comments below! Maybe a bit of pressure from the media will make them tighten up! Now, I’m off to shop for services from a Comcast competitor.

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3 COMMENTS

  1. The phone has hung up without answering **28 times** in the past 4 hours I have tried to reach them, after between 1 minute and 39 seconds and 2 minutes of hold, after being prompted for last 4 digits of SSN — to get to a Customer Service representative. I am now trying to cancel my account. The last time I spoke to a CS rep about it she laughed and told me I would be fined for early termination AND have to pay the “balance” of the 2-year contract (which I did not even enter into knowingly). The first time I called, the automated message said the bill is past due (it is due tomorrow!). So, I figured I was being blocked from a human due to that alleged transgression. I tried to pay the bill online but the system said I had already paid. When I called and was informed my bill was overdue (again), I tried to pay via phone but the system said I had already paid. So I prompt again and again for a Customer Service rep, and after the short wait and inputting my address and last 4-SSN it says “Please hold while we connect your call,” I eventually hear call center noises for about 1/2 second then the phone hang up. Twenty-eight times. 28. They also charged me for multiple services and equipment I did not order, and I was hard pressed to convince them that there is only one—always has only been one—outlet in this apartment, and I did not order Turbo this and boosting equipment and hardware. They would only refund me 3 months “Because that’s how far our system lets us go back.” I am going to walk to the physical location tomorrow and try to get out of any future “relationship” with these abusive crooks. btw…check out the Xfinity Facebook Page. While their social media intern posts insipid cheerleading content about, like, a band-aid on Jimmy Fallon’s finger, people are going berzerk with frustration.

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