First off I want to make sure that everyone is aware that the man on the recording above is not me! However, I’ve had plenty of fun times with Comcast in the past. As a matter of fact, I am going through one right now…a call which I have been on for 58 minutes and 12 seconds so far. With that said, let’s get to the post…
Normally, I don’t speak from personal consumer experiences with the company. I generally speak about what I see from a technical and fundamental standpoint; looking from the outside in. However, I have written about Comcast as a stock in the past. Through extensive research, I’ve found that Comcast is the worst company in the world when it comes to customer service. Apparently I’m not the only one having this problem.
Why Comcast Stock Isn’t Worth Your Money
Comcast is a consumer services company. Consumer service companies heavily rely on their customer service departments. Where was I…there was another incompetent employee talking to me…now transferring me to the fourth manager of the day. I think you see where I’m going with this.
To give you some back story, I’ve been with Comcast for over a year. However, when I call their customer service department, I am on the line for an hour at least. In the year I’ve been with the company, I have paid $103 per month for services that include internet service at a download speed of 105mpbs. My speed has ranged from 16mpbs to 20mpbs…not even 20% of what I’ve been paying for. That means that over the past year, I have wasted $80 per month or $960 total…that’s a big chunk!
Well, I won’t be wasting my money anymore; and when it comes to investing, I definitely won’t be doing that either. If a consumer services company can’t grasp the basic skill of customer service, there’s really no long term hope for gains!
Have You Experienced The Wrath Of Comcast
If Comcast has screwed you; as they do with most of their customers, please let us know your story in the comments below! Maybe a bit of pressure from the media will make them tighten up! Now, I’m off to shop for services from a Comcast competitor.